Withdrawal information
The rights the law provides when you buy a Quven plan, and how to exercise them.
Can I withdraw from the contract?
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period ends 14 days after the day the contract is concluded, which is the day your payment is confirmed. To exercise the right, you must inform us, Quven Technologies S.R.L., Via Castellana 64, Scala E, Int. 17, 90135 Palermo (PA), Italy, billing@quven.tv, of your decision to withdraw by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but it is not obligatory. To meet the deadline it is enough to send your communication before the withdrawal period has ended.
What happens to my payment?
If you withdraw from this contract, we will reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed of your decision. We will carry out the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
What if my Pro or Max plan has already started?
When you tick the box at checkout you ask us to start your plan during the withdrawal period. If you then withdraw, you will pay us an amount in proportion to what has been provided until you communicated your withdrawal, compared with the full coverage of the contract. The amount is the price you paid divided by the days of the period, multiplied by the days from the start of the plan to the day of your communication, both included; the rest will be reimbursed. The plan will stop on the day we receive your communication.
How does withdrawal apply to Lifetime?
When you tick the box at checkout for Lifetime, you ask us to activate it at once and acknowledge that you lose the right of withdrawal once it is activated. Lifetime is activated the moment your payment is confirmed. From that moment the right of withdrawal no longer applies to that purchase. If your payment is confirmed later by your bank or wallet, activation will happen at that confirmation, and until then you can withdraw by writing to us.
How are the days counted?
The period is counted in calendar days. If the last day falls on a Saturday, Sunday or an Italian public holiday, it ends on the next working day.
What happens after the 14 days?
You can still cancel a Pro or Max plan at any time from your billing page; it will then end with the period you have paid. Your legal rights in case of a defect in the service remain unaffected.
A business is not a consumer and has no right of withdrawal; the invoice it asked for at checkout is issued to it.
Model withdrawal form
Fill it in only if you wish to withdraw, and send it to billing@quven.tv or by post to the address above.